Refund & Cancellation Policy

Last updated: 2026. Operated by PRO-VIA Portal (SMC-Private) Limited, Dubai, UAE.

1. Free trial

New companies receive a free trial as described in our Terms of Service, with no card required. If you cancel before the trial ends, you are not charged at all and there is nothing to refund.

2. Cancelling your subscription

You may cancel at any time from your account in the portal, or by contacting us. Cancellation stops future billing. Your access continues until the end of the period you have already paid for, after which the subscription ends and no further charges are made.

3. Refunds

Charges already incurred for a period of service that has been delivered are generally not refunded, because the service was available to you throughout that period. We do issue refunds where a charge was made in error — for example a duplicate charge, a charge after a confirmed cancellation, or a billing amount that does not match the pricing shown to you.

4. How to request a refund

Email us at info@provia.top from the address on the account, telling us the company name and the charge you are asking about. We aim to respond within 5 business days. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or card issuer.

5. Your statutory rights

Nothing in this policy limits any right you have under the applicable consumer protection law of the United Arab Emirates, or under the law of your own country where that law applies to you.

6. Questions

This policy should be read together with our Terms of Service. For anything unclear, contact us at info@provia.top.